{"id":6910,"date":"2026-09-14T10:59:53","date_gmt":"2026-09-14T08:59:53","guid":{"rendered":"https:\/\/vapeprocure.com\/?page_id=6910"},"modified":"2026-09-14T10:59:53","modified_gmt":"2026-09-14T08:59:53","slug":"pravidla-vraceni-zbozi-a-penez","status":"publish","type":"page","link":"https:\/\/vapeprocure.com\/cs\/pravidla-vraceni-zbozi-a-penez\/","title":{"rendered":"Pravidla vr\u00e1cen\u00ed zbo\u017e\u00ed a pen\u011bz"},"content":{"rendered":"<p>Vr\u00e1cen\u00ed zbo\u017e\u00ed do 14 dn\u016f plat\u00ed pro ka\u017edou objedn\u00e1vku: sta\u010d\u00ed ozn\u00e1mit odstoupen\u00ed e-mailem a poslat zbo\u017e\u00ed na adresu, kterou ti d\u00e1me. Pen\u00edze vrac\u00edme do 14 dn\u016f od ozn\u00e1men\u00ed. Otev\u0159en\u00e9 hygienick\u00e9 zbo\u017e\u00ed vr\u00e1tit nelze, vady a po\u0161kozen\u00ed p\u0159i p\u0159eprav\u011b ale \u0159e\u0161\u00edme v\u017edy.<\/p>\n<h2>Jak prob\u00edh\u00e1 vr\u00e1cen\u00ed zbo\u017e\u00ed do 14 dn\u016f<\/h2>\n<p>Lh\u016fta b\u011b\u017e\u00ed ode dne, kdy zbo\u017e\u00ed p\u0159evezme\u0161 ty nebo osoba, kterou ur\u010d\u00ed\u0161. Do 14 dn\u016f mus\u00edme dostat tvoje ozn\u00e1men\u00ed, ne zbo\u017e\u00ed. Zbo\u017e\u00ed pak po\u0161li nejpozd\u011bji do 14 dn\u016f od ozn\u00e1men\u00ed.<\/p>\n<p>Odstoupen\u00ed po\u0161li e-mailem na support@vapeprocure.com nebo zpr\u00e1vou na WhatsApp +852 51863360. Uve\u010f tyto \u00fadaje:<\/p>\n<ul>\n<li>sv\u00e9 jm\u00e9no,<\/li>\n<li>\u010d\u00edslo objedn\u00e1vky,<\/li>\n<li>e-mail z objedn\u00e1vky,<\/li>\n<li>n\u00e1zev a mno\u017estv\u00ed zbo\u017e\u00ed,<\/li>\n<li>datum p\u0159evzet\u00ed,<\/li>\n<li>jasnou v\u011btu, \u017ee odstupuje\u0161 od smlouvy.<\/li>\n<\/ul>\n<h2>Co vr\u00e1tit nelze<\/h2>\n<p>U osobn\u00edho d\u016fvodu nem\u016f\u017eeme p\u0159ijmout zbo\u017e\u00ed v uzav\u0159en\u00e9m obalu, kter\u00fd jsi po p\u0159evzet\u00ed otev\u0159el a kter\u00e9 kv\u016fli hygien\u011b nelze prodat znovu. Typicky jde o otev\u0159en\u00fd n\u00e1ustek, vyzkou\u0161en\u00fd nebo pou\u017eit\u00fd p\u0159\u00edstroj, v\u00fdrobek aktivovan\u00fd n\u00e1dechem, poru\u0161en\u00fd hygienick\u00fd nebo bezpe\u010dnostn\u00ed uz\u00e1v\u011br a zbo\u017e\u00ed, kter\u00e9 p\u0159i\u0161lo do kontaktu s e-liquidem. Pouh\u00e9 prohl\u00e9dnut\u00ed obalu samo o sob\u011b pr\u00e1vo na vr\u00e1cen\u00ed neru\u0161\u00ed.<\/p>\n<p>Omezen\u00ed neplat\u00ed, kdy\u017e je zbo\u017e\u00ed vadn\u00e9, dorazilo po\u0161kozen\u00e9, poslali jsme jin\u00fd kus, nefungovalo u\u017e p\u0159i p\u0159evzet\u00ed nebo jde o vadu, kterou jsi nezp\u016fsobil.<\/p>\n<h2>Po\u0161kozen\u00ed, kter\u00e9 jsi zp\u016fsobil ty<\/h2>\n<p>V\u00fdm\u011bnu ani vr\u00e1cen\u00ed pen\u011bz ned\u00e1v\u00e1me u vady nebo po\u0161kozen\u00ed z nespr\u00e1vn\u00e9ho pou\u017eit\u00ed. Jde hlavn\u011b o p\u00e1d a rozbit\u00ed, otev\u0159en\u00ed nebo rozebr\u00e1n\u00ed p\u0159\u00edstroje, \u00fapravy za\u0159\u00edzen\u00ed, nespr\u00e1vnou nab\u00edje\u010dku nebo zp\u016fsob nab\u00edjen\u00ed, po\u0161kozen\u00ed tekutinou, p\u0159eh\u0159\u00e1t\u00ed a extr\u00e9mn\u00ed teploty, nedodr\u017een\u00ed n\u00e1vodu, \u00famysln\u00e9 po\u0161kozen\u00ed a odstran\u011bn\u00ed v\u00fdrobn\u00edho, bezpe\u010dnostn\u00edho nebo pravostn\u00edho ozna\u010den\u00ed. Ka\u017ed\u00fd p\u0159\u00edpad posuzujeme jednotliv\u011b.<\/p>\n<h2>Vadn\u00fd kus, po\u0161kozen\u00ed p\u0159i p\u0159eprav\u011b a z\u00e1m\u011bna<\/h2>\n<p>Kdy\u017e zbo\u017e\u00ed nefunguje u\u017e p\u0159i p\u0159evzet\u00ed nebo se do 14 dn\u016f od p\u0159evzet\u00ed objev\u00ed vada, kterou jsi nezp\u016fsobil, napi\u0161 na podporu. Po posouzen\u00ed nab\u00eddneme v\u00fdm\u011bnu, jin\u00e9 zbo\u017e\u00ed ve stejn\u00e9 hodnot\u011b, slevu z ceny, \u010d\u00e1ste\u010dn\u00e9 nebo pln\u00e9 vr\u00e1cen\u00ed pen\u011bz, p\u0159\u00edpadn\u011b jin\u00e9 \u0159e\u0161en\u00ed po dohod\u011b. Na\u0161e zjednodu\u0161en\u00e9 vy\u0159\u00edzen\u00ed do 14 dn\u016f nezkracuje tv\u00e1 z\u00e1konn\u00e1 pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed.<\/p>\n<p>U po\u0161kozen\u00e9ho bal\u00edku pom\u016f\u017ee, kdy\u017e p\u0159i p\u0159evzet\u00ed nahl\u00e1s\u00ed\u0161 po\u0161kozen\u00ed kur\u00fdrovi, vy\u017e\u00e1d\u00e1\u0161 protokol, vyfot\u00ed\u0161 cel\u00fd bal\u00edk i p\u0159epravn\u00ed \u0161t\u00edtek, nato\u010d\u00ed\u0161 rozbalen\u00ed a uchov\u00e1\u0161 obal s obsahem. Kdy\u017e po\u0161kozen\u00ed zjist\u00ed\u0161 a\u017e po rozbalen\u00ed, ozvi se co nejd\u0159\u00edv.<\/p>\n<p>Kdy\u017e doraz\u00ed jin\u00e9 zbo\u017e\u00ed, jin\u00e1 p\u0159\u00edchu\u0165 nebo jin\u00e9 mno\u017estv\u00ed, po\u0161li n\u00e1m \u010d\u00edslo objedn\u00e1vky, n\u00e1zev p\u0159ijat\u00e9ho i objednan\u00e9ho zbo\u017e\u00ed, fotografii obsahu bal\u00edku, p\u0159epravn\u00ed \u0161t\u00edtek a podle mo\u017enost\u00ed video z rozbalen\u00ed. Po ov\u011b\u0159en\u00ed zajist\u00edme spr\u00e1vn\u00e9 zbo\u017e\u00ed, zp\u011btn\u00fd svoz chybn\u00e9ho kusu nebo vr\u00e1cen\u00ed pen\u011bz po dohod\u011b.<\/p>\n<h2>Jak\u00e9 podklady n\u00e1m pomohou<\/h2>\n<ul>\n<li>video z rozbalen\u00ed bal\u00edku,<\/li>\n<li>video, na kter\u00e9m je vid\u011bt fungov\u00e1n\u00ed p\u0159\u00edstroje,<\/li>\n<li>fotky vady nebo po\u0161kozen\u00e9ho m\u00edsta zbl\u00edzka,<\/li>\n<li>fotky vn\u011bj\u0161\u00edho i vnit\u0159n\u00edho obalu,<\/li>\n<li>identifik\u00e1tory zbo\u017e\u00ed a znaky pravosti,<\/li>\n<li>\u010d\u00edslo objedn\u00e1vky a kr\u00e1tk\u00fd popis probl\u00e9mu.<\/li>\n<\/ul>\n<p>Podklady mus\u00ed jasn\u011b uk\u00e1zat zbo\u017e\u00ed, probl\u00e9m a podle mo\u017enost\u00ed stav obalu. Kdy\u017e n\u011bco chyb\u00ed, vy\u0159\u00edzen\u00ed se zpomal\u00ed, tv\u00e1 z\u00e1konn\u00e1 pr\u00e1va t\u00edm ale nezanikaj\u00ed.<\/p>\n<h2>Adresa pro vr\u00e1cen\u00ed a kdo plat\u00ed dopravu<\/h2>\n<p>Adresu pro vr\u00e1cen\u00ed ti v\u017edy d\u00e1 podpora po ov\u011b\u0159en\u00ed p\u0159\u00edpadu. Zbo\u017e\u00ed nepos\u00edlej bez p\u0159edchoz\u00ed domluvy, na neschv\u00e1lenou adresu, jako dob\u00edrku ani jinak, ne\u017e jsme se domluvili. U bal\u00edk\u016f na neschv\u00e1lenou adresu neum\u00edme zaru\u010dit p\u0159evzet\u00ed a vy\u0159\u00edzen\u00ed. P\u0159im\u011b\u0159en\u00e9 n\u00e1klady na schv\u00e1len\u00e9 vr\u00e1cen\u00ed hrad\u00edme my, a to u vady, kterou jsi nezp\u016fsobil, u po\u0161kozen\u00ed p\u0159i p\u0159eprav\u011b, u z\u00e1m\u011bny zbo\u017e\u00ed i u schv\u00e1len\u00e9ho odstoupen\u00ed. Zp\u016fsob p\u0159epravy ur\u010d\u00edme my; dopravu, kterou si zvol\u00ed\u0161 s\u00e1m bez schv\u00e1len\u00ed a za nep\u0159im\u011b\u0159enou cenu, automaticky nehrad\u00edme.<\/p>\n<h2>Jak zbo\u017e\u00ed zabalit<\/h2>\n<p>Zabal ho tak, aby se p\u0159i p\u0159eprav\u011b nepo\u0161kodilo. Podle mo\u017enost\u00ed p\u0159ilo\u017e origin\u00e1ln\u00ed obal, p\u0159\u00edslu\u0161enstv\u00ed, n\u00e1vod, \u010d\u00edslo objedn\u00e1vky a identifik\u00e1tor domluvy s podporou. P\u0159ed odesl\u00e1n\u00edm si vyfo\u0165 zabalen\u00e9 zbo\u017e\u00ed a podac\u00ed doklad.<\/p>\n<h2>Kontrola vr\u00e1cen\u00e9ho zbo\u017e\u00ed<\/h2>\n<p>Po doru\u010den\u00ed kontrolujeme toto\u017enost zbo\u017e\u00ed, jeho stav, zda uveden\u00e1 vada existuje, stav obalu, \u00faplnost p\u0159\u00edslu\u0161enstv\u00ed, stopy pou\u017eit\u00ed nebo vn\u011bj\u0161\u00edho po\u0161kozen\u00ed a v\u00fdrobn\u00ed a pravostn\u00ed ozna\u010den\u00ed. V\u00fdsledek kontroly a schv\u00e1len\u00e9 \u0159e\u0161en\u00ed ti po\u0161leme e-mailem.<\/p>\n<h2>Kdy a jak dostane\u0161 pen\u00edze zp\u011bt<\/h2>\n<p>P\u0159i platn\u00e9m odstoupen\u00ed vrac\u00edme cenu vr\u00e1cen\u00e9ho zbo\u017e\u00ed a z\u00e1kladn\u00ed dopravn\u00e9, pokud se v dan\u00e9m p\u0159\u00edpad\u011b vrac\u00ed. Pen\u00edze pos\u00edl\u00e1me do 14 dn\u016f od chv\u00edle, kdy se dozv\u00edme o odstoupen\u00ed. Vr\u00e1cen\u00ed m\u016f\u017eeme pozdr\u017eet, dokud zbo\u017e\u00ed nedostaneme nebo dokud neprok\u00e1\u017ee\u0161, \u017ee jsi ho poslal.<\/p>\n<p>U vady, po\u0161kozen\u00ed p\u0159i p\u0159eprav\u011b nebo z\u00e1m\u011bny spou\u0161t\u00edme vr\u00e1cen\u00ed pen\u011bz po doru\u010den\u00ed a kontrole zbo\u017e\u00ed, obvykle do 15 pracovn\u00edch dn\u016f. O spu\u0161t\u011bn\u00ed vr\u00e1cen\u00ed t\u011b informujeme e-mailem.<\/p>\n<p>U dob\u00edrky pos\u00edl\u00e1me pen\u00edze na tebou uveden\u00fd a ov\u011b\u0159en\u00fd bankovn\u00ed \u00fa\u010det nebo na jin\u00fd kan\u00e1l, na kter\u00e9m se p\u0159edem domluv\u00edme. U online platby pou\u017eijeme podle mo\u017enost\u00ed p\u016fvodn\u00ed platebn\u00ed cestu. K vr\u00e1cen\u00ed pot\u0159ebujeme jm\u00e9no majitele \u00fa\u010dtu, \u010d\u00edslo \u00fa\u010dtu nebo IBAN, n\u00e1zev banky, \u010d\u00edslo objedn\u00e1vky a dal\u0161\u00ed identifik\u00e1tory nutn\u00e9 pro platbu. Nikdy nechceme cel\u00e9 \u010d\u00edslo karty, CVV ani CVC k\u00f3d, PIN, heslo do internetov\u00e9ho bankovnictv\u00ed ani jednor\u00e1zov\u00fd k\u00f3d z SMS. Tyto \u00fadaje n\u00e1m nepos\u00edlej e-mailem ani p\u0159es WhatsApp.<\/p>\n<h2>V\u00fdm\u011bna za jin\u00fd kus<\/h2>\n<p>P\u0159i schv\u00e1len\u00e9 v\u00fdm\u011bn\u011b p\u0159iprav\u00edme n\u00e1hradn\u00ed zbo\u017e\u00ed po doru\u010den\u00ed a kontrole vr\u00e1cen\u00e9ho kusu. V\u00fdm\u011bna z\u00e1vis\u00ed na aktu\u00e1ln\u00edch skladov\u00fdch z\u00e1sob\u00e1ch. Kdy\u017e stejn\u00e9 zbo\u017e\u00ed nebo p\u0159\u00edchu\u0165 nen\u00ed k dispozici, vybere\u0161 si jin\u00e9 zbo\u017e\u00ed ve stejn\u00e9 hodnot\u011b, dra\u017e\u0161\u00ed s doplacen\u00edm rozd\u00edlu, levn\u011bj\u0161\u00ed s vr\u00e1cen\u00edm rozd\u00edlu, nebo ti po\u0161leme schv\u00e1lenou \u010d\u00e1stku zp\u011bt.<\/p>\n<h2>Kdy \u017e\u00e1dost zam\u00edtneme<\/h2>\n<ul>\n<li>po\u0161kozen\u00ed jsi zp\u016fsobil ty,<\/li>\n<li>zbo\u017e\u00ed nebylo pou\u017e\u00edvan\u00e9 obvykl\u00fdm zp\u016fsobem,<\/li>\n<li>zbo\u017e\u00ed bylo otev\u0159en\u00e9, rozebran\u00e9 nebo upraven\u00e9,<\/li>\n<li>vadu zp\u016fsobilo nespr\u00e1vn\u00e9 nab\u00edjen\u00ed,<\/li>\n<li>identifik\u00e1tory zbo\u017e\u00ed byly odstran\u011bn\u00e9 nebo zm\u011bn\u011bn\u00e9,<\/li>\n<li>vr\u00e1til jsi zbo\u017e\u00ed, kter\u00e9 jsme neprodali my,<\/li>\n<li>u osobn\u00edho d\u016fvodu vrac\u00ed\u0161 otev\u0159en\u00e9 hygienick\u00e9 zbo\u017e\u00ed, kter\u00e9 nelze prodat znovu,<\/li>\n<li>zbo\u017e\u00ed se po\u0161kodilo p\u0159i zp\u011btn\u00e9 p\u0159eprav\u011b kv\u016fli nedostate\u010dn\u00e9mu zabalen\u00ed,<\/li>\n<li>\u017e\u00e1dost obsahuje klamav\u00e9, nepravdiv\u00e9 nebo zneu\u017e\u00edvaj\u00edc\u00ed informace.<\/li>\n<\/ul>\n<p>D\u016fvod zam\u00edtnut\u00ed ti po\u0161leme e-mailem. Zam\u00edtnut\u00ed neomezuje tv\u00e1 z\u00e1konn\u00e1 pr\u00e1va na st\u00ed\u017enost a na soudn\u00ed ochranu.<\/p>\n<h2>Vzor odstoupen\u00ed od smlouvy<\/h2>\n<blockquote>\n<p>Adres\u00e1t: VapeProcure, support@vapeprocure.com<br \/>Oznamuji, \u017ee odstupuji od smlouvy o koupi tohoto zbo\u017e\u00ed:<br \/>\u010c\u00edslo objedn\u00e1vky:<br \/>N\u00e1zev zbo\u017e\u00ed:<br \/>Mno\u017estv\u00ed:<br \/>Datum objedn\u00e1vky:<br \/>Datum p\u0159evzet\u00ed:<br \/>Jm\u00e9no spot\u0159ebitele:<br \/>Adresa spot\u0159ebitele:<br \/>E-mail spot\u0159ebitele:<br \/>Datum:<br \/>Podpis: vypl\u0148 jen u pod\u00e1n\u00ed na pap\u00ed\u0159e.<\/p>\n<\/blockquote>\n<h2>Kontakt a zm\u011bny pravidel<\/h2>\n<p>Dotazy k odstoupen\u00ed, v\u00fdm\u011bn\u011b, vadn\u00e9mu zbo\u017e\u00ed, vr\u00e1cen\u00ed nebo vr\u00e1cen\u00ed pen\u011bz pos\u00edlej na WhatsApp +852 51863360 nebo e-mailem na support@vapeprocure.com. V ka\u017ed\u00e9 zpr\u00e1v\u011b uve\u010f \u010d\u00edslo objedn\u00e1vky, sv\u00e9 jm\u00e9no, n\u00e1zev zbo\u017e\u00ed a kr\u00e1tk\u00fd popis probl\u00e9mu. Tato pravidla vr\u00e1cen\u00ed zbo\u017e\u00ed a pen\u011bz m\u016f\u017eeme zm\u011bnit; pro tvoji objedn\u00e1vku plat\u00ed verze \u00fa\u010dinn\u00e1 v den jej\u00edho odesl\u00e1n\u00ed. Aktu\u00e1ln\u00ed verze je v\u017edy na t\u00e9to str\u00e1nce.<\/p>\n<p>Podrobn\u011bj\u0161\u00ed informace najde\u0161 tady: doprava a doru\u010den\u00ed, obchodn\u00ed podm\u00ednky, v\u011bkov\u00e1 omezen\u00ed, z\u00e1sady ochrany osobn\u00edch \u00fadaj\u016f a skladov\u00e1n\u00ed jednor\u00e1zov\u00e9 vape.<\/p>\n<h2>Mohlo by t\u011b zaj\u00edmat<\/h2>\n<ul>\n<li><a href=\"https:\/\/vapeprocure.com\/transportation-and-distribution\/\">doprava a doru\u010den\u00ed<\/a><\/li>\n<li><a href=\"https:\/\/vapeprocure.com\/terms-and-conditions\/\">obchodn\u00ed podm\u00ednky<\/a><\/li>\n<li><a href=\"https:\/\/vapeprocure.com\/age-restrictions\/\">v\u011bkov\u00e1 omezen\u00ed<\/a><\/li>\n<li><a href=\"https:\/\/vapeprocure.com\/privacy-policy\/\">z\u00e1sady ochrany osobn\u00edch \u00fadaj\u016f<\/a><\/li>\n<li><a href=\"https:\/\/vapeprocure.com\/cs\/skladovani-a-nabijeni-jednorazove-vape\/\">skladov\u00e1n\u00ed jednor\u00e1zov\u00e9 vape<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Vr\u00e1cen\u00ed zbo\u017e\u00ed do 14 dn\u016f plat\u00ed pro ka\u017edou objedn\u00e1vku: sta\u010d\u00ed ozn\u00e1mit odstoupen\u00ed e-mailem a poslat zbo\u017e\u00ed na adresu, kterou ti<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6910","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vapeprocure.com\/cs\/wp-json\/wp\/v2\/pages\/6910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vapeprocure.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vapeprocure.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vapeprocure.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vapeprocure.com\/cs\/wp-json\/wp\/v2\/comments?post=6910"}],"version-history":[{"count":0,"href":"https:\/\/vapeprocure.com\/cs\/wp-json\/wp\/v2\/pages\/6910\/revisions"}],"wp:attachment":[{"href":"https:\/\/vapeprocure.com\/cs\/wp-json\/wp\/v2\/media?parent=6910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}